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Patient and Family Advocacy

At Huntsville Hospital, our primary goals are to deliver quality care and excellent service. If we do not meet your expectations, please request the assistance of a patient advocate.

A patient advocate serves as a liaison between the hospital and the patient. Patient advocates provide a confidential environment to voice a complaint, concern or problem, or to help seek resolution to problems. Additionally, patients and their families can file a formal grievance with a patient advocate. They provide information about resources and services available to patients and families and will listen, provide support and ensure you receive the best possible care while in any of our facilities.

We recommend that patients first attempt to resolve a problem or concern with the department in which the problem occurred. If you don't reach a resolution with the person providing your care, we encourage you to contact the department manager, charge nurse or supervisor. If these attempts are unsatisfactory, contact the Customer Service Office and an advocate will address your complaint.

How to contact us

Phone:
Call the Customer Service Office at (256) 265-2421 or (256) 265-9449, weekdays, 8 a.m. - 5 p.m.
For after-hours needs, please call the operator at (256) 265-1000 and ask for the House Supervisor.

Email or mail:
Email us at customersvc@hhsys.org or send correspondence to the following address:

Huntsville Hospital Customer Service
101 Sivley Rd.
Huntsville, AL 35801